Schedule: Monday through Friday; 8:00 AM to 5:00 PM; Weekends and overtime may be required.
Pay Scale: Commensurate with experience and skills
This position will support the Director of Human Resources in handling the Employee Relations function. Position consists of assisting in resolving various issues and concerns arising during the life cycle of employment and managing. This position will be responsible for conducting investigations and responding to employee concerns and accommodation requests.
RESPONSIBILITIES
Serves as the first point of contact for employees regarding complaints, grievances, and other issues, ensuring prompt and thorough responses
Conduct detailed investigations into employee complaints, including interviews, documentation, and follow-up
Maintain detailed and accurate documentation of all employee relations issues and investigations, ensuring compliance with company policies and applicable laws
Advise and guide managers and supervisors on employee relations matters, providing guidance on conflict resolution, disciplinary actions, and performance management
Manage and respond to unemployment claims, ensuring timely submission of documentation and supporting evidence
Assist in resolving employee relation issues and facilitate conflict resolution between employees and supervisors
Utilize independent judgment and best practices in conducting investigation and recommending resolutions for HR Director’s approval; write investigation summaries and reports
Work with management on employee performance issues, support progressive discipline, guide supervisors, and prepare documentation for HR and legal review as required
Provide general guidance to managers and supervisors regarding labor and employment law compliance, wage/hour laws, sexual harassment, and discrimination prevention, etc.
Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring compliance
Respond to written and verbal inquiries from a variety of internal and external sources
Conduct stay and exit interviews
Partner with outside counsel and outside agencies when needed
Create and maintain complaint tracking system
Create and manage administration of employee ambassador program
Other responsibilities/accountabilities as needed relevant to employee relations
REQUIREMENTS
Requires a minimum of 5 years generalist experience with a heavy emphasis on employee relations
Strong working knowledge of employment law and regulations including Title VII, DOL, FMLA, ADA, FLSA, ERISA, COBRA, PPACA, Section 125 and unemployment and labor relations
License(s): HR Certification (SHRM-CP, SHRM-SCP, SPHR, PHR, etc.) or willingness to obtain within 12 months of hire date
Excellent negotiation and relational skills w/the ability to exercise sound judgment and make decisions in a consistent manner
Demonstrated ability and track record of managing complex and sensitive performance and employee relations issues
Ability to manage, counsel and resolve various and numerous issues/concerns on a daily basis
Strong problem solving, ethical, and analytical skills
Ability to maintain strict confidentiality, with the ability to navigate sensitive issues tactfully and effectively
Ability to be objective, discreet, organized and detail oriented
Demonstrated experience in working with Microsoft Word, Excel and PowerPoint
Excellent writing, interpersonal and customer service skills
Ability to work under limited supervision following standardized practices and/or methods
LEADERSHIP REQUIREMENTS
Ability to provide employees with feedback, performance standards, clear instructions, and expectations
Ensure employees have the tools and resources to do their job
Coach and guide team members while assessing strengths and opportunities
Ensure there is two-way communication with all team members
Provide a positive and effective work environment
Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.
